Policy
Privacy
Written to be read, not skimmed past. This page describes what our forms collect, why, and where it goes.
Modern Recovery Lab handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law, and, because health-related details may pass through our forms, with regard for Ontario's Personal Health Information Protection Act (PHIPA).
What we collect
Only what you type into our forms or tell us on the phone. Depending on the form, that can include your name, email address, phone number, postal code, the body area you're recovering, a surgery date, your surgeon's name, whether you hold a prescription, whether a WCB or insurance claim is involved, and anything you add in the message box. Clinician and facility forms collect business contact details instead.
Why we collect it
For exactly one purpose: to contact you and arrange the rental, referral or quote you asked about. We don't use form submissions for marketing lists, we don't sell or share them with advertisers, and we don't build profiles.
Where it goes
Your submission is relayed by email to our team inbox (modernrecoverylab@gmail.com) and is not stored in a website database. The form service validates your submission, sends the email, and forgets it, it keeps no copy, and its logs record only technical metadata (which form, when, success or failure), never the contents.
Cookies and analytics
We use Cloudflare Web Analytics, a cookieless, privacy-focused measurement tool. It does not track you across sites and sets no cookies. Our forms are protected by Cloudflare Turnstile, which verifies you're human without the puzzle-solving.
Retention
Emails generated by the forms live in our business inbox and are kept only as long as needed to serve you and meet our legal obligations, after which they're deleted.
Your rights
You may ask what information we hold about you, ask us to correct it, or ask us to delete it. Write to modernrecoverylab@gmail.com or call 647-502-7444 and we'll act on it promptly. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Contact
Privacy questions go to the same humans who answer everything else: modernrecoverylab@gmail.com · 647-502-7444.